AMSED 24/7 Pty Ltd

Our Privacy Policy

The Privacy Act 1988 and the GDPR

We are compliant with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and to the extent applicable, the EU General Data Protection Regulation (GDPR).

First things first 

We do not and will not sell or deal in Personal Data or any customer information. See more below under 'Sharing your information with third parties'.

If you are a member of AMSED 24/7, your employer has purchased a subscription for you. Note that your employer has access to any information stored on AMSED 24/7 including your ePortfolio and contact details. Your employer uses your information to track, monitor, record, and report on all of the services provided via AMSED 24/7.

Where your Employer has agreed to link your AMSED profile to your electronic Human Resource or other employee file, any information stored in AMSED 24/7 may be transmitted electronically to your employer records. Once transmitted, AMSED 24/7 has no responsibility for the Personal Data transmitted.

If you do not want to receive notifications from AMSED 24/7 you should discuss this with your employer as your employer has agreed to us sending you relevant notifications with respect to your learning.

Information we collect from you 

During the course of your visits to our website or use of our products and services, we may obtain the following information about you: name, company name, email address, telephone number, billing address, geographic location, IP address, survey responses, support queries, blog comments and social media handles (together called ‘Personal Data’).

Our services are not directed to persons under 18 and we do not knowingly collect Personal Data from anyone under 18. If we become aware that a child under 18 has provided us with Personal Data, we will delete that information as quickly as possible. If you are the parent or guardian of a child and you believe they have provided us with Personal Data without your consent, then please contact us. 

How we use your information 

Personally Identifiable Information

We use the information we collect to deliver our services to you, including: communicating with you, providing technical support, notifying you of updates and offers, sharing useful content, measuring your satisfaction with our services, diagnosing technical problems and providing you with a personalised website experience.

Marketing communications are only sent to you by AMSED 24/7 about services and updates that your employer has agreed we can send.

Non-Personally Identifiable Information

We also use the information we collect in aggregated and anonymized forms to improve our services, including: administering our website, producing reports and analytics, advertising our products and services, identifying user demands and assisting in meeting customer needs generally. 

Sharing your information with third parties 

We do not and will not sell or deal in Personal Data or any customer information.

Your Personal Data details are only disclosed to third party suppliers when it is required by law, for goods or services which your employer has purchased, for payment processing or to protect our copyright, trademarks, and other legal rights. To the extent that we do share your Personal Data with a service provider, we would only do so if that party has agreed to comply with our privacy standards as described in this privacy policy and in accordance with applicable law. Our contracts with third parties prohibit them from using any of your Personal Data for any purpose other than that for which it was shared. 

Storage and security of your information 

We will use all reasonable means to protect the confidentiality of your Personal Data while in our possession or control. All information we receive from you is stored on our secure, cloud-based servers located in Australia and are protected from unauthorised use or access. We perform regular back-ups of all data. If you have used a credit card on our website, your credit card information is encrypted before transmission and is not stored by us on our servers.

If we do transfer information that we collect about you, including Personal Data, across borders for storage and processing in countries other than Australia, this will only be for the purpose of enabling us to deliver improved services. If your Personal Data is transferred and processed outside Australia, it will only be transferred to countries that have adequate privacy protections. 

We retain your personal information for as long as needed to provide services to you and notification of services and as otherwise necessary to comply with our legal obligations, resolve disputes and enforce our agreements. 

If there is a breach of our security, and your Personal Data is compromised, we will promptly notify you in compliance with Australian laws. 

Disclosure of your information 

We may from time to time need to disclose certain information, which may include your Personal Data, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. Also, we may use your Personal Data to protect the rights, property or safety of AMSED 24/7 Pty Ltd, our customers or third parties. 

We also disclose information about you to your employer.

If there is a change of control in one of our businesses (whether by merger, sale, transfer of assets or otherwise) customer information, which may include your Personal Data, could be transferred to a purchaser under a confidentiality agreement. We would only disclose your Personal Data in good faith, and where required by any of the above circumstances.

Cookies and pixels 

A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. Use of cookies allows a website to tailor its configuration to your needs and preferences. Cookies do not access information stored on your computer or any Personal Data (e.g. name, address, email address or telephone number). Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. This may, however, prevent you from taking full advantage of our website.

Our website uses cookies to analyse website traffic, provide social media sharing and liking functionality and help us provide a better website visitor experience. In addition, cookies and pixels may be used to serve relevant ads to website visitors through third party services such as Google AdWords and Facebook Adverts. These ads may appear on this website or other websites you visit.

Links to other websites 

This website may contain links to other websites. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy statements of every website that collects personally identifiable information. 

Change in privacy policy  

As we plan to ensure our privacy policy remains current, this policy is subject to change. Please return periodically to review our privacy policy. 

Changes to our Privacy Policy will not in any way operate to change the specific terms of any signed agreement with AMSED 24/7 Pty Ltd and a particular customer unless specifically agreed in writing. 

Contact us 

If you have any questions or concerns about our privacy policy or the use of your Personal Data, please contact us at and we will respond within 5 business days.

You can review, correct, update or delete your Personal Data by either logging into your account and making the changes yourself or contacting us directly to do so.

Any information you choose to make publicly available, such as blog comments and testimonials on our website, will be available for others to see. If you subsequently remove this information, copies may remain viewable in cached and archived pages on other websites or if others have copied or saved the information. 

At AMSED 24/7 Pty Ltd we are committed to protecting your privacy as a customer and an online visitor to our website. We use the information we collect about you to maximize the services that we provide to you. We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles and the Privacy Act 1988 (Cth). Please read our privacy policy below carefully.